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Stellar Engage

Stellar Engage

Beyond Chatbots. AI Agents That Think, Decide, and Act.

Stellar Engage is a suite of conversational AI agents that speak like a human, sound like a human, and converse like a human, resolving every interaction without scripted menus, without hold queues, and without limits. Tier-1 contact center volume handled from start to resolution, autonomously, 24 hours a day.

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70%
Cost Reduction
94%
Intent Accuracy
50+
Languages
24/7
Autonomous
Live Interaction Queue
847 interactions handled today  ·  2.1 min avg resolution
Resolved
Account balance inquiry
Resolved in 1m 42s, no escalation needed
Active
Password reset request
Identity verified, reset link dispatched
Active
Benefits application status
Case file pulled, status confirmed to caller
Escalated
Billing dispute, $1,400 credit request
Full briefing packet prepared for live agent
Resolved
Appointment scheduling request
Booked in EHR, confirmation sent via SMS
Resolved
Service outage report
Ticket created, status page updated automatically
The Stellar Engage Suite

Three Specialized Agents. One Unified Platform.

Stellar Engage ships as a suite of purpose-built AI agents, each designed for a distinct contact center use case. Deploy one, two, or all three, and each integrates with your existing telephony, CRM, and case management infrastructure from day one.

Complete Tier-1 Support

Stellar Engage Navigator

Autonomous Front-Line Agent

Navigator handles the full spectrum of inbound Tier-1 requests: information inquiries, application status checks, troubleshooting, account management, and FAQ resolution, across voice, web chat, and SMS. It answers, acts, and closes without putting anyone on hold.

  • Responds to information and account inquiries in natural conversation
  • Checks live application and case status from integrated back-end systems
  • Guides callers through step-by-step troubleshooting flows
  • Handles any Tier-1 request across voice, web, and SMS channels
  • Operates autonomously 24/7 with zero hold times
  • Escalates complex cases with a full interaction briefing packet
Guided Application Interviews

Stellar Engage Intake

Adaptive Data Collection Agent

Intake conducts structured, adaptive interviews for benefits applications, service enrollment, and regulated intake processes. It asks only the questions that haven't been answered yet, remembers everything from prior sessions, and validates data in real time, and delivers complete, submission-ready case files to caseworkers.

  • Adapts questioning based on responses already provided
  • Resumes incomplete sessions across different channels and devices
  • Validates data fields in real time before submission
  • Eliminates incomplete applications and callback loops
  • Produces structured, complete case files ready for review
  • Supports multi-language interviews across 50+ languages
HIPAA Compliant

Stellar AI CareConnect

Healthcare Triage Platform

CareConnect is a HIPAA-compliant patient intake and triage agent for healthcare providers and systems. It understands patient intent through natural language, routes contacts to the appropriate care pathway, and manages the complete intake flow, without phone trees, without hold music, and with full PHI protection throughout.

  • Three-tier triage: instant resolution, specialist routing, emergency escalation
  • Natural language patient intent detection and classification
  • HIPAA-compliant architecture with Business Associate Agreements available
  • PHI encryption, archiving, and full audit logging built in
  • Seamless EHR and CRM integration for appointment management
  • Operates across voice, web chat, and SMS channels
How Stellar Engage Works

From Inbound to Resolved, in Three Steps

Every interaction that enters Stellar Engage follows the same core loop: understand the intent, execute the right action, and log everything for continuous improvement. No scripted menus. No rigid decision trees.

1

Intent Capture

NLP analyzes every inbound message or call in real time. The agent classifies intent, identifies complexity, and determines which workflow or agent is best positioned to resolve it, in seconds, without a single keypress from the caller.

2

Agentic Execution

The appropriate Engage agent activates and takes ownership of the interaction. It queries live systems, asks only necessary follow-up questions, takes action, whether booking, resetting, submitting, or updating, and resolves the case autonomously or escalates with full context when human judgment is needed.

3

Analysis & Learning

Every interaction is transcribed, sentiment-scored, and analyzed for patterns. Resolution rates, handle times, escalation triggers, and intent accuracy are all tracked across 50+ configurable KPIs, and the model improves automatically with every conversation it handles.

Omnichannel Intake

Phone, chat, SMS, and web form interactions all enter a single queue. Channel doesn't determine how quickly a contact is resolved.

Autonomous Resolution

Password resets, account inquiries, scheduling, FAQs, and status checks are handled and closed without human involvement, typically in under three minutes.

Smart Escalation

When a situation warrants a human, Engage escalates with a complete briefing packet: full interaction history, customer profile, and a recommended resolution path.

Agent Assist Mode

When live agents take over, Engage stays active in the background, surfacing relevant knowledge base articles, customer history, and suggested responses in real time.

50+ Language Support

Engage handles interactions in over 50 languages without additional configuration, which is critical for government service lines and healthcare organizations serving diverse populations.

CX Analytics

Resolution rates, handle times, escalation frequency, sentiment scores, and CSAT tracked across all channels in a single operations dashboard, with 50+ configurable KPIs.

Operations Intelligence

Every Interaction. Every Insight.

Stellar Engage doesn't just resolve interactions. It builds a continuous intelligence loop around your contact center. Every call is transcribed and analyzed. Every resolution is tagged. Every escalation is examined for patterns that can eliminate future escalations.

Operations teams see resolution rates, agent performance, sentiment trends, and intent distribution in a single dashboard, updated in real time across all active channels.

  • Real-time sentiment scoring across all active interactions
  • Intent classification accuracy tracked by category
  • Autonomous vs. escalated resolution ratio monitoring
  • Handle time and first-contact resolution trending
  • 50+ configurable KPIs exportable by channel, period, or agent
  • Automated model retraining loop from resolved interaction data
Engage Operations Dashboard
8,460
Calls Analyzed
94%
Intent Accuracy
2.1m
Avg Resolution
50+
Custom KPIs
Resolution by Intent Type
Account inquiries
92%
Scheduling requests
88%
Status checks
96%
Troubleshooting
74%
Billing disputes
41%
Caller Sentiment (today)
Positive
61%
Neutral
27%
Frustrated
12%
Channel Split
Voice
54%
Web chat
30%
SMS
16%
ℹ️ Data reflects 8,460 interactions over a 30-day rolling window. Real-time Sentiment scoring powered by AWS Transcribe + Comprehend. KPIs update on a 60-second refresh cycle.
Industry Applications

High-Volume Support, Any Vertical

Stellar Engage is designed to deploy wherever Tier-1 support volume is creating a burden on your team. The platform has been configured for government service lines, healthcare, utilities, and enterprise operations, with domain-specific language models for each context.

Government & Public Sector
Citizen Service Centers and Agency Helplines

Government agencies field thousands of identical inquiries every day: benefit status, document requirements, application deadlines, office locations. Navigator handles all of it, in any language, without a hold queue, freeing caseworkers for the interactions that genuinely require their judgment.

  • Live application and case status checks from integrated case management systems
  • Benefits enrollment guidance and Intake-driven application interviews
  • Multi-language support across 50+ languages for diverse constituent populations
  • Automated scheduling and appointment management for in-person services
  • Proactive outreach and appointment reminders via SMS
Healthcare & Patient Services
Patient Intake, Triage, and Scheduling

CareConnect eliminates phone trees and long hold times for patients seeking care. It understands why a patient is calling, routes them to the right care pathway immediately, and manages scheduling and intake, all within a fully HIPAA-compliant architecture with BAA available.

  • Intent-driven triage routing callers to instant resolution, specialist, or emergency pathways
  • Appointment scheduling with direct EHR write-back and patient confirmation
  • HIPAA-compliant PHI handling with encryption and full audit logging
  • Seamless integration with Epic, Cerner, and major CRM platforms
  • Post-visit follow-up and prescription refill request handling
Utilities & Municipal Services
Billing, Outages, and Service Requests

Utilities and municipal service lines receive predictable, high-volume inquiry patterns that are ideal for autonomous resolution. Engage handles billing questions, outage reports, payment arrangements, and service start/stop requests without requiring a single live agent.

  • Billing inquiry resolution and payment plan guidance
  • Outage reporting with automatic ticket creation and status page updates
  • Service start, stop, and transfer request processing
  • Usage and account history lookup via live system integration
  • Proactive outage notifications and estimated restoration time updates via SMS
Enterprise SaaS & Technology
Tier-1 Technical Support Operations

SaaS companies and technology organizations carry disproportionately high support costs for repetitive Tier-1 issues. Engage absorbs the volume, handling password resets, account access, feature questions, and known issue lookups, and only escalates the cases that genuinely require an engineer.

  • Password reset, MFA, and account access flows with full identity verification
  • Known issue and status page lookup with real-time system integration
  • Feature guidance and knowledge base retrieval in natural conversation
  • Ticket creation and priority routing for issues exceeding Tier-1 scope
  • Agent Assist mode supporting live engineers with real-time context and suggestions
Infrastructure

100% Cloud-Native. Built on AWS.

Stellar Engage is designed and deployed entirely on Amazon Web Services, the same infrastructure that powers the most demanding enterprise contact centers in the world. Every component is managed, scalable, and compliant by default.

AWS
Powered by Amazon Web Services
Amazon Connect AWS Transcribe Amazon Lex AWS Comprehend Amazon S3 CloudWatch AWS Lambda Amazon DynamoDB

Designed for Operations Leaders

Stellar Engage is deployed by the teams responsible for keeping contact centers running, not IT departments spending months on integration projects.

Contact Center Directors

Real-time visibility into resolution rates, agent utilization, and escalation patterns across all channels.

Operations Managers

Handle time trending, queue health, and staffing optimization data delivered in a single dashboard.

CX & Product Teams

Sentiment trends, intent distribution data, and CSAT signals to drive continuous product and service improvements.

Compliance & Legal

Every interaction transcribed, archived, and audit-logged. HIPAA BAA available for healthcare deployments.

The Agentic Difference

Not a Bot. An Agent.

Traditional chatbots follow a script. Stellar Engage agents reason. When a caller's request doesn't fit a predefined path, the agent doesn't fail or loop. It applies judgment, queries the right systems, and decides the best course of action in context.

The underlying model learns from every resolved interaction. Resolution accuracy improves over time. The longer Engage runs, the fewer interactions it escalates. That's not a feature. It's the architecture.

Stellar Engage was built by a team with over 25 years of AI research and 20 years of enterprise contact center experience. It is not a wrapper around a general-purpose model. It is a domain-trained agentic system designed specifically for the contact center environment.

Request a Demo
Stellar Engage: Navigator Agent

Active Across 3 Channels

847 interactions handled today across voice, web, and SMS

Resolved 92% of account inquiries autonomously, no human required

Processed 214 appointment scheduling requests, all confirmed within 90 seconds

Conducted 38 adaptive intake interviews via Stellar Engage Intake, all cases submitted complete

Escalated 12 billing disputes, each with a full briefing packet for the receiving agent

Responded in 7 languages without additional configuration

Zero scripted menus. Zero hold queues. Zero callers abandoned.

Reduce Tier-1 Volume by 70% or More

Stellar Engage integrates with your existing telephony, CRM, and case management systems. Contact our team for a scoped deployment assessment and live demonstration.

Request a Demo Visit StellarEngage.com